Enhancing Airport Wayfinding

About Enhancing Airport Wayfinding for Older Adults and Persons with Disabilities

Airports are large and often confusing places, particularly for travelers who have functional limitations that can limit their access to important information, including inability to find, see, read and understand signage and other wayfinding cues, such as kiosks and landmarks. As part of a larger grant sponsored by the Transportation Research Board to develop guidelines for enhancing airport wayfinding for people with functional limitations, IBM Accessibility has developed a mobile software application to assist travelers find their way in airports. The purpose of this project is to test the usability, utility and effectiveness of that application.

check in kiosk of airport, featuring multiple lanes and counters to check in

How to Participate:

CATEA is looking for people 18 and older to participate in an evaluation of a mobile wayfinding application to help people find their way around the Austin Airport. We are evaluating the usefulness of the application in an effort to improve people's ability to find their way around airports, especially for older adults and travelers with disabilities.

In this research study, participants will use the application to locate various places in the Austin Airport, like the ticket counter, security and a departure gate. Their use of the technology will be observed and recorded by an experimenter. Participants answer questionnaires before and after using the application. The study is conducted in one session, which lasts approximately 2.0 hours. Participants are compensated for their time.

3 pages of an app showing menu accessible routes, maps, other app options

If you are a native English speaker who does not fly from the Austin airport more than 6 times a year, you might be eligible for to participate in the study if any of the following apply to you:

  • You have a vision impairment
  • You have an ambulatory impairment and use a walking or mobility aid
  • You have a hearing impairment
  • You are over 65 with or without any functional limitation or impairment

If you are interested, please contact Sarah Melgen at 404-385-2569 or sarah.melgen@coa.gatech.edu.

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